My guess is that they don't like the fact that we're trying to inject ourselves into the networking stack as a DNS component, and they're blocking us, so we need to handle that situation better. Note that if your computer is in the state with the Malwarebytes UI already stuck, you may need to reboot after disabling Real Site protection. Find Real Site and then turn it off permanently. You can disable this in Avast under Menu -> Settings -> Components. The issue here is with Avast Real Site protection. Ok, I actually had some time to test this tonight, just don't tell my wife ?. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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